Our Clients
"Comprehensive, quality approach to work. Take time to understand client needs."
"The C3 team is knowledgeable and has been a great support to not only me but my CEO as well."
"Team professionalism, dedication to meeting all deliverables, and their consistent above and beyond service delivery."
"Exceptional customer service. The C3 team is very knowledgeable and responds to our ever-changing needs."
"Expertise, professionalism and response time."
Client Satisfaction is at the Heart of Our Mission
What we do and how we do it are important to us. Each year, C3 Nonprofit Consulting Group undertakes a series of initiatives to measure and enhance our performance. This includes our annual Net Promoter Score (NPS) survey, which is the gold standard for gauging client satisfaction.
Our clients have spoken, and their message is clear! We're proud to announce that our NPS score is 94%, which is well above the national average (76%) for consulting firms. This demonstrates our commitment to delivering exceptional service, fostering lasting client relationships, and setting a standard of excellence in nonprofit consulting.
What sets us apart? These key themes about C3 stemmed from our NPS results:
Exceptional Expertise and Responsiveness.
Our clients underscore the value of our team's deep subject matter expertise and unyielding responsiveness.
Tailored Service for Unique Challenges.
We "take time to understand client needs" and provide tailored solutions that resonate with the unique challenges faced by the nonprofit organizations we serve.
A Symphony of Supportive Teamwork.
The essence of our client engagements lies in the harmony of our teamwork.
Listening, Learning, Leading.
We leverage unwavering expertise, professionalism, and responsiveness to enhance the quality of work we deliver to clients.
*Net Promoter Score (NPS) – Is a metric used in customer experience programs measuring customer loyalty to a company.
